How To Fix SK567 - SAPphone &: OLE error (& (0x&))

SAP Error Message - Details

• Message type: E = Error

• Message class: SK - SAPcomm messages

• Message number: 567

• Message text: SAPphone &: OLE error (& (0x&))

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SK567 - SAPphone &: OLE error (& (0x&)) ?

  The SAP error message SK567, which is related to SAPphone and indicates an OLE error, typically arises when there is an issue with the integration between SAP and the OLE (Object Linking and Embedding) automation interface. This can occur due to various reasons, including configuration issues, missing components, or problems with the underlying software environment.
  Causes:
  
  Configuration Issues: Incorrect settings in the SAPphone configuration or in the OLE automation settings can lead to this error.
  Missing Components: Required OLE components or libraries may not be installed or registered properly on the system.
  Version Mismatch: Incompatibility between the versions of SAP, the OLE automation server, or the operating system can cause this error.
  Network Issues: If SAPphone is trying to connect to a remote service and there are network issues, it may result in an OLE error.
  Permissions: Insufficient permissions for the user or the application to access the required resources can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the SAPphone configuration settings to ensure they are correct. This includes checking the connection settings and any parameters related to OLE automation.
  Reinstall or Register OLE Components: If you suspect that OLE components are missing or not registered, you may need to reinstall the relevant software or manually register the OLE components using the regsvr32 command.
  Update Software: Ensure that you are using compatible versions of SAP, the OLE automation server, and the operating system. Update any outdated components.
  Network Troubleshooting: If the error is related to network connectivity, check the network settings and ensure that the necessary ports are open and accessible.
  Check Permissions: Verify that the user has the necessary permissions to access the required resources and that there are no restrictions imposed by security software or policies.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SAPphone and OLE automation to understand the requirements and configurations needed for proper operation.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.