How To Fix SIG164 - The document signed by &1 (user ID &2) is correct

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 164

• Message text: The document signed by &1 (user ID &2) is correct

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG164 - The document signed by &1 (user ID &2) is correct ?

  The SAP error message SIG164 indicates that a digital signature on a document is valid, but there may be an issue with the document's processing or the way it is being handled in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Valid Signature: The message indicates that the document has a valid digital signature from the specified user ID. This means that the document has not been tampered with and is authentic.
  Processing Issue: The error may arise during the processing of the document, such as when trying to approve, release, or further process the signed document.
  Configuration Issues: There may be issues with the configuration of the digital signature settings in SAP, or the user may not have the necessary authorizations to perform the next steps after the document is signed.
  
  Solutions:
  
  Check Document Status: Ensure that the document is in the correct status for the next processing step. Sometimes, documents need to be in a specific state (e.g., approved) before further actions can be taken.
  Review User Authorizations: Verify that the user ID mentioned in the error message has the necessary authorizations to perform actions on the document. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Check the configuration settings related to digital signatures in SAP. Ensure that all necessary components are correctly set up and that there are no missing configurations.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue. This can help in diagnosing the problem more effectively.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Digital Signatures in SAP: Understanding how digital signatures work in SAP can help in troubleshooting issues related to document signing and processing.
  Authorization Management: Familiarize yourself with SAP's authorization management to ensure that users have the correct permissions for their roles.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to address the SIG164 error message effectively.