How To Fix SHTTP808 - Service &: Could not copy password to secure storage

SAP Error Message - Details

• Message type: E = Error

• Message class: SHTTP - Messages for Development Class SHTTP

• Message number: 808

• Message text: Service &: Could not copy password to secure storage

What causes this issue?

The password could not be copied to secure storage.

System Response

The entry is not processed.

How to fix this error?

Use transaction SECSTORE to check whether a password exists for this
entry in secure storage. Delete this password before you schedule the
XPRA report RSXPRARFCICF again as a background job.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SHTTP808 - Service &: Could not copy password to secure storage ?

  The SAP error message SHTTP808 indicates that there is an issue with copying the password to secure storage, which is often related to the configuration of the SAP Web Dispatcher or the SAP Internet Communication Framework (ICF). This error can occur due to various reasons, including permission issues, configuration errors, or problems with the secure storage itself.
  Causes:
  
  Insufficient Permissions: The user or service account running the SAP instance may not have the necessary permissions to access or modify the secure storage.
  Incorrect Configuration: The configuration settings for the secure storage may be incorrect or incomplete.
  Secure Storage Issues: There may be issues with the secure storage itself, such as corruption or misconfiguration.
  Missing or Incorrect SSL Certificates: If SSL is being used, missing or incorrectly configured certificates can lead to this error.
  SAP Kernel Issues: Sometimes, the version of the SAP kernel may have bugs or issues that affect secure storage operations.
  
  Solutions:
  
  
  Check Permissions:
  
  Ensure that the user or service account has the necessary permissions to access and modify the secure storage. This may involve checking file system permissions or roles assigned in the SAP system.
  
  
  
  Review Configuration:
  
  Verify the configuration settings for the secure storage in the SAP system. This includes checking the parameters in the instance profile and ensuring that they are set correctly.
  
  
  
  Secure Storage Maintenance:
  
  Use transaction STRUST to check the status of the secure storage. You can also use the SSFS (Secure Store and Forward Service) to manage secure storage.
  If necessary, you may need to recreate the secure storage or reset it.
  
  
  
  Check SSL Certificates:
  
  If SSL is being used, ensure that the SSL certificates are correctly installed and configured. You can check this in transaction STRUST.
  
  
  
  Kernel Update:
  
  If you suspect that the issue is related to the SAP kernel, consider updating to the latest version or applying relevant patches.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the developer traces (transaction ST22) for any additional error messages or information that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  STRUST: Manage SSL certificates and secure storage.
  SM21: View system logs.
  ST22: Analyze dumps.
  SICF: Manage ICF services.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on secure storage and configuration.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.