How To Fix SHTTP807 - Service &: Could not decrypt password

SAP Error Message - Details

• Message type: E = Error

• Message class: SHTTP - Messages for Development Class SHTTP

• Message number: 807

• Message text: Service &: Could not decrypt password

What causes this issue?

The system could not decrypt the encrypted password for this service.

System Response

The entry is not processed.

How to fix this error?

Use transaction SICF to enter the logon data for this service again.
The specified password is copied to secure storage. The XPRA report
RSXPRARFCICF does not need to be executed again for this entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SHTTP807 - Service &: Could not decrypt password ?

  The SAP error message SHTTP807 indicates that the system is unable to decrypt a password, which is often related to issues with the Secure Network Communications (SNC) configuration or the encryption settings in the SAP system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Password: The password being used may be incorrect or not matching the expected value.
  Encryption Key Issues: The encryption keys used for securing the passwords may not be properly configured or may have changed.
  SNC Configuration: There may be issues with the SNC configuration, such as missing or incorrect settings in the SAP profile parameters.
  Missing Libraries: Required libraries for encryption/decryption may not be installed or properly configured.
  Expired Certificates: If the system relies on certificates for encryption, expired or invalid certificates can lead to decryption failures.
  
  Solutions:
  
  Verify Passwords: Ensure that the passwords being used are correct and match the expected values in the configuration.
  Check SNC Configuration:
  
  Review the SNC parameters in the SAP profile (e.g., snc/enable, snc/identity/as, snc/partnername, etc.).
  Ensure that the SNC library is correctly specified and accessible.
  
  
  Update Encryption Keys: If the encryption keys have changed, update them in the relevant configuration settings.
  Install Required Libraries: Ensure that all necessary libraries for SNC and encryption are installed and properly configured on the server.
  Check Certificates: If using certificates, verify that they are valid and not expired. Renew or replace any expired certificates.
  Review Logs: Check the SAP system logs (transaction SM21) and the developer traces (transaction ST22) for additional error messages that may provide more context.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to SHTTP807.
  Documentation: Review the official SAP documentation on SNC and encryption for detailed configuration steps and best practices.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.