How To Fix SHTTP802 - Alias & & &: Could not decrypt password

SAP Error Message - Details

• Message type: E = Error

• Message class: SHTTP - Messages for Development Class SHTTP

• Message number: 802

• Message text: Alias & & &: Could not decrypt password

What causes this issue?

The system could not decrypt the encrypted password for this external
alias.

System Response

The entry is not processed.

How to fix this error?

Use transaction SICF to enter the logon data for this external alias
again.
The specified password is copied to secure storage. The XPRA report
RSXPRARFCICF does not need to be executed again for this entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SHTTP802 - Alias & & &: Could not decrypt password ?

  The SAP error message SHTTP802 indicates that there is an issue with decrypting a password, typically related to the Secure Network Communications (SNC) configuration in SAP systems. This error can occur in various scenarios, such as when trying to establish a secure connection or when accessing certain secure resources.
  Causes of SHTTP802 Error
  
  Incorrect Password: The password that is being used may be incorrect or not matching the expected value.
  Encryption Key Issues: The encryption keys used for securing the passwords may not be properly configured or may have changed.
  SNC Configuration: There may be issues with the SNC configuration in the SAP system, such as missing or incorrect settings in the profile parameters.
  Missing or Corrupted Files: The necessary files for encryption/decryption (like the SNC library) may be missing or corrupted.
  User Authorization: The user may not have the necessary authorizations to access the encrypted data.
  
  Solutions to SHTTP802 Error
  
  Verify Passwords: Check the passwords being used in the SNC configuration. Ensure that they are correct and match the expected values.
  Check SNC Configuration:
  
  Review the SNC parameters in the instance profile (e.g., snc/enable, snc/gssapi_lib, snc/identity/as).
  Ensure that the SNC library is correctly specified and accessible.
  
  
  Update Encryption Keys: If the encryption keys have changed, update them in the relevant configuration settings.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the encrypted resources.
  Review Logs: Check the SAP system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Reconfigure SNC: If the issue persists, consider reconfiguring the SNC settings from scratch, ensuring that all parameters are correctly set.
  Consult Documentation: Refer to the SAP documentation for SNC configuration and troubleshooting for specific guidance related to your version of SAP.
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SNC Documentation: Review the official SAP documentation on Secure Network Communications for detailed information on configuration and best practices.
  Support: If the issue cannot be resolved, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the SHTTP802 error in your SAP system.