How To Fix /SHCM/EMPLOYEE_INT028 - Inconsistent key mapping: Employment does not exist in payload

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_INT -

• Message number: 028

• Message text: Inconsistent key mapping: Employment does not exist in payload

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_INT028 - Inconsistent key mapping: Employment does not exist in payload ?

  The SAP error message /SHCM/EMPLOYEE_INT028 indicates that there is an inconsistency in the key mapping during an employee integration process. Specifically, it suggests that the employment record referenced in the payload does not exist in the SAP system. This error typically occurs during data integration processes, such as when importing employee data from an external system or during data migration.
  Cause:
  
  
  Missing Employment Record: The employment record that the payload is trying to reference does not exist in the SAP system. This could be due to:
  
  The employee was never created in the system.
  The employee record was deleted or archived.
  The payload is referencing an incorrect or outdated employment key.
  
  
  
  Incorrect Payload Data: The data being sent in the payload may have incorrect or malformed information, leading to a mismatch with the existing records in SAP.
  
  
  Integration Issues: There may be issues with the integration process itself, such as configuration errors or problems with the middleware used for data transfer.
  
  
  Solution:
  
  
  Verify Employment Records: Check the SAP system to ensure that the employment record exists for the employee in question. You can do this by:
  
  Using transaction codes like PA20 (Display HR Master Data) to look up the employee.
  Ensuring that the employee's employment status is active and not archived.
  
  
  
  Check Payload Data: Review the payload being sent to ensure that it contains the correct employment key and that all required fields are populated correctly. Make sure that the data matches the format expected by the SAP system.
  
  
  Update or Correct the Payload: If the payload contains incorrect information, update it with the correct employment key or other relevant data before resending it.
  
  
  Integration Configuration: If the issue persists, review the integration configuration settings. Ensure that the middleware or integration tool is correctly set up to map the data between the external system and SAP.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific integration scenario you are working with. There may be specific guidelines or troubleshooting steps provided by SAP.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30 (Maintain HR Master Data), and others that may help in troubleshooting employee records.
  Integration Tools: If you are using tools like SAP PI/PO or SAP Cloud Platform Integration, ensure that the mappings and configurations are correct.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.