How To Fix /SHCM/EMPLOYEE_BL753 - Synchronization failed. Work Order not maintained for Service Performer

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_BL -

• Message number: 753

• Message text: Synchronization failed. Work Order not maintained for Service Performer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_BL753 - Synchronization failed. Work Order not maintained for Service Performer ?

  The SAP error message /SHCM/EMPLOYEE_BL753 Synchronization failed. Work Order not maintained for Service Performer typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with service performers or external service providers. This error indicates that there is an issue with the synchronization process related to work orders for service performers.
  Cause:
  
  Missing Work Order: The primary cause of this error is that there is no work order maintained for the service performer in the system. The synchronization process requires a valid work order to proceed.
  Configuration Issues: There may be configuration issues in the system that prevent the proper linking of service performers to work orders.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data records for the service performer or the work order.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the work order or service performer data.
  
  Solution:
  
  
  Maintain Work Order: 
  
  Check if a work order is created for the service performer in the system. If not, create a work order and ensure it is properly linked to the service performer.
  Navigate to the relevant transaction (e.g., IW31 for creating work orders) and ensure all required fields are filled out correctly.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to service performers and work orders in the SAP system. Ensure that the necessary settings are in place for the synchronization process.
  Consult with your SAP Basis or HCM configuration team to verify that the integration points are correctly set up.
  
  
  
  Data Validation:
  
  Validate the master data for the service performer and the work order. Ensure that all required fields are populated and that there are no inconsistencies.
  Use transaction codes like PA20 (Display HR Master Data) or IW32 (Change Work Order) to check the relevant data.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the synchronization has the necessary authorizations to access and modify the work order and service performer data.
  If needed, consult with your security team to review and adjust user roles and authorizations.
  
  
  
  Error Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context on the failure.
  Look for any related error messages that could indicate other underlying issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to HCM and work order management for best practices and configuration guidelines.
  Community Forums: Consider reaching out to SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.