How To Fix SGT_01471 - Select either include or exclude checkbox for segment value

SAP Error Message - Details

• Message type: E = Error

• Message class: SGT_01 - SGT_01

• Message number: 471

• Message text: Select either include or exclude checkbox for segment value

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SGT_01471 - Select either include or exclude checkbox for segment value ?

  The SAP error message SGT_01471 indicates that there is an issue with the selection of checkboxes for segment values in the context of SAP's segmentation functionality, typically used in the SAP Customer Relationship Management (CRM) or SAP Marketing Cloud modules. This error occurs when the system expects you to either include or exclude a specific segment value, but neither option has been selected.
  Cause:
  The error is triggered when:
  
  You are trying to create or modify a segment, and you have not selected either the "Include" or "Exclude" checkbox for a segment value.
  The system requires a clear decision on how to handle the segment value, and without this selection, it cannot proceed.
  
  Solution:
  To resolve this error, follow these steps:
  
  Access the Segment Definition: Go to the segment definition where the error occurred.
  Review Segment Values: Look for the segment values that are listed in the segment definition.
  Select Checkbox: For each segment value, ensure that you select either the "Include" or "Exclude" checkbox. You cannot leave both unchecked.
  Save Changes: After making the necessary selections, save your changes.
  Re-run the Process: Attempt to execute the process again that led to the error.
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for the module you are working with (CRM, Marketing Cloud, etc.) for more details on segment definitions and their configurations.
  User Roles: Ensure that you have the necessary permissions to modify segment definitions, as restrictions may lead to issues in making selections.
  Testing: After resolving the error, it may be beneficial to test the segment to ensure it behaves as expected with the new selections.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error message.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.