How To Fix SGT_01109 - Cannot update seg. relevancy; seg. relevancy already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: SGT_01 - SGT_01

• Message number: 109

• Message text: Cannot update seg. relevancy; seg. relevancy already exists

What causes this issue?

The system cannot update segmentation relevancy for the selected
characteristic as the segmentation relevancy already exists for the
selected characteristic.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SGT_01109 - Cannot update seg. relevancy; seg. relevancy already exists ?

  The SAP error message SGT_01109 indicates that there is an issue with segment relevancy in the context of SAP's segmentation functionality, often related to the SAP Customer Relationship Management (CRM) or SAP Marketing Cloud modules. This error typically occurs when there is an attempt to update or create a segment relevancy that already exists in the system.
  Cause:
  The error is caused by the following scenarios:
  
  Duplicate Segment Relevancy: The system is trying to create or update a segment relevancy that already exists for the specified criteria.
  Data Integrity Issues: There may be inconsistencies in the data that lead to the system believing that the segment relevancy is already present.
  Concurrent Processing: If multiple processes are trying to update the same segment relevancy simultaneously, it can lead to conflicts.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Segment Relevancy:
  
  Navigate to the relevant transaction or application where you manage segment relevancy.
  Verify if the segment relevancy you are trying to create or update already exists. If it does, you may need to modify or delete the existing entry instead of creating a new one.
  
  
  
  Data Cleanup:
  
  If you suspect data integrity issues, perform a data cleanup to ensure that there are no duplicate entries or inconsistencies in the segment relevancy data.
  
  
  
  Review Logs:
  
  Check the application logs or system logs for more detailed error messages that might provide additional context about the issue.
  
  
  
  Transaction Locking:
  
  If concurrent processing is suspected, ensure that the processes are not trying to access the same segment relevancy at the same time. Implement proper locking mechanisms or scheduling to avoid conflicts.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to segmentation and segment relevancy for any specific guidelines or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the actions leading to the error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to segmentation and the specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to segmentation in your specific SAP environment.
  User Authorization: Ensure that the user attempting to perform the action has the necessary authorizations to create or update segment relevancy.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.