How To Fix SF165 - Unknown document key

SAP Error Message - Details

• Message type: E = Error

• Message class: SF - SAPfind: Message Texts

• Message number: 165

• Message text: Unknown document key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SF165 - Unknown document key ?

  The SAP error message SF165 "Unknown document key" typically occurs in the context of SAP SuccessFactors or other SAP modules when the system cannot find a document or record associated with a specific key or identifier. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Document Key: The document key being referenced may be incorrect or misspelled.
  Document Deletion: The document or record may have been deleted or archived, making it unavailable for retrieval.
  Data Synchronization Issues: There may be synchronization issues between different systems or modules, leading to discrepancies in document availability.
  Authorization Issues: The user may not have the necessary permissions to access the document, leading to the error.
  Configuration Issues: There may be configuration problems in the system that prevent the document from being recognized.
  
  Solutions:
  
  Verify Document Key: Check the document key for accuracy. Ensure that it is correctly entered and corresponds to an existing document.
  Check Document Status: Confirm whether the document has been deleted or archived. If it has been archived, you may need to restore it or access it through the appropriate archive retrieval process.
  Review User Permissions: Ensure that the user has the necessary permissions to access the document. If not, adjust the user roles or permissions accordingly.
  Data Synchronization: If the issue is related to data synchronization, check the integration settings and ensure that data is being correctly synchronized between systems.
  Consult System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to the error message SF165.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training and Resources: Ensure that users are trained on the correct procedures for document handling within the SAP system to minimize errors.
  
  By following these steps, you should be able to identify the cause of the "Unknown document key" error and implement an appropriate solution.