How To Fix SEPM_GW_SERVICES002 - Confirmation E-Mail could not be sent: &

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_GW_SERVICES - EPM: Messages provided for the EPM Gateway-Services

• Message number: 002

• Message text: Confirmation E-Mail could not be sent: &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_GW_SERVICES002 - Confirmation E-Mail could not be sent: & ?

  The SAP error message SEPM_GW_SERVICES002 indicates that a confirmation email could not be sent. This error typically arises in the context of SAP systems that utilize the Gateway services for sending emails, often in scenarios involving workflows, notifications, or service confirmations.
  Possible Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings related to the SMTP server, email addresses, or other email parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Invalid Email Address: The email address specified in the system may be invalid or incorrectly formatted.
  Authorization Issues: The user or service account may not have the necessary permissions to send emails.
  Service Unavailability: The email service or SMTP server may be down or experiencing issues.
  Error in Email Content: There may be issues with the content of the email, such as unsupported characters or formatting issues.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the SMTP server is correctly configured and reachable from the SAP system.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the SMTP server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the system for correctness and proper formatting.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account has the necessary authorizations to send emails.
  
  
  
  Check SMTP Server Logs:
  
  If you have access to the SMTP server logs, check for any errors or issues that might indicate why the email was not sent.
  
  
  
  Review Email Content:
  
  If the email content is dynamically generated, ensure that it does not contain any unsupported characters or formatting issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending in your specific version of SAP.
  System Logs: Review the system logs (transaction code SLG1) for any additional error messages that might provide more context.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant logs.
  
  By following these steps, you should be able to diagnose and resolve the SEPM_GW_SERVICES002 error in your SAP system.