How To Fix SEPM_GW_SERVICES000 - No product categories availabe ( start EPM DG in system & first )

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_GW_SERVICES - EPM: Messages provided for the EPM Gateway-Services

• Message number: 000

• Message text: No product categories availabe ( start EPM DG in system & first )

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_GW_SERVICES000 - No product categories availabe ( start EPM DG in system & first ) ?

  The SAP error message SEPM_GW_SERVICES000 indicating "No product categories available (start EPM DG in system & first)" typically occurs in the context of SAP's Enterprise Performance Management (EPM) solutions, particularly when working with the SAP BusinessObjects or SAP Analytics Cloud environments. This error suggests that the system is unable to retrieve product categories, which are essential for certain functionalities.
  Cause:
  
  EPM Data Governance (DG) Not Started: The error message explicitly mentions that the EPM Data Governance (DG) needs to be started. If the DG service is not running, the system will not be able to access the necessary product categories.
  Configuration Issues: There may be configuration issues in the EPM system that prevent the proper loading of product categories.
  Data Availability: There may be no product categories defined in the system, or the data may not have been loaded correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product categories.
  
  Solution:
  
  
  Start EPM Data Governance: Ensure that the EPM Data Governance service is running. You can do this by:
  
  Logging into the SAP system.
  Navigating to the relevant transaction or application where you can start the EPM DG service.
  Starting the service and ensuring it is active.
  
  
  
  Check Configuration: Verify the configuration settings for the EPM system to ensure that product categories are correctly set up. This may involve:
  
  Checking the settings in the EPM configuration.
  Ensuring that the necessary connections to data sources are established.
  
  
  
  Load Product Categories: If product categories are not available, you may need to load them into the system. This could involve:
  
  Running data load jobs or processes that populate product categories.
  Checking if there are any data extraction or transformation processes that need to be executed.
  
  
  
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access product categories. This may involve:
  
  Reviewing user roles and permissions.
  Adjusting authorizations as needed.
  
  
  
  Consult Documentation: Refer to the official SAP documentation or support resources for specific instructions related to your version of the EPM system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to contact SAP support for further assistance.