How To Fix SEPM_BOR_MESSAGES004 - EPM problem: Retrieval of product data [&1] has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_BOR_MESSAGES - EPM: Messages for BOR objects, e.g. Product ( SEPM0002 )

• Message number: 004

• Message text: EPM problem: Retrieval of product data [&1] has failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_BOR_MESSAGES004 - EPM problem: Retrieval of product data [&1] has failed ?

  The SAP error message SEPM_BOR_MESSAGES004, which indicates that the retrieval of product data has failed, can occur in various scenarios, particularly when working with SAP's Enterprise Performance Management (EPM) solutions. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Connectivity Issues: There may be problems with the connection to the database or the data source from which the product data is being retrieved.
  Authorization Issues: The user may not have the necessary permissions to access the product data.
  Data Integrity Issues: The product data itself may be corrupted or incomplete, leading to retrieval failures.
  Configuration Errors: Incorrect configuration settings in the EPM system or related components can lead to this error.
  System Performance: High system load or performance issues can cause timeouts or failures in data retrieval.
  Version Compatibility: There may be compatibility issues between different versions of SAP components or between SAP and third-party applications.
  
  Solutions:
  
  Check Connectivity: Ensure that the connection to the database or data source is active and functioning correctly. Test the connection settings in the relevant configuration.
  Review Authorizations: Verify that the user has the necessary authorizations to access the product data. This may involve checking roles and permissions in the SAP system.
  Data Validation: Check the integrity of the product data. Look for any inconsistencies or corruption in the data that may be causing the retrieval failure.
  Configuration Review: Review the configuration settings in the EPM system and ensure they are set up correctly. This may involve checking settings in the EPM add-in or related components.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling data retrieval during off-peak hours.
  Update Software: Ensure that all relevant SAP components are up to date and compatible with each other. Apply any necessary patches or updates.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide detailed troubleshooting steps and solutions.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for EPM and related components for guidance on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.