How To Fix /SEHS/DG_DG687 - Segregation key &1 (&2) not with segregation key &3 (&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SEHS/DG_DG -

• Message number: 687

• Message text: Segregation key &1 (&2) not with segregation key &3 (&4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SEHS/DG_DG687 - Segregation key &1 (&2) not with segregation key &3 (&4) ?

  The SAP error message /SEHS/DG_DG687 typically relates to issues with segregation keys in the context of Dangerous Goods Management (DGM) within SAP. This error indicates that there is a conflict or inconsistency with the segregation keys assigned to materials or products in the system.
  Cause:
  
  Segregation Key Mismatch: The error occurs when the system detects that a material with a specific segregation key is not compatible with another material's segregation key. This can happen if the segregation keys are not properly defined or if there are conflicting settings in the material master data.
  Configuration Issues: There may be issues in the configuration of the Dangerous Goods Management settings, particularly in how segregation keys are defined and applied.
  Data Entry Errors: Incorrect data entry in the material master or during the creation of transport orders can lead to this error.
  
  Solution:
  
  Check Material Master Data: Review the material master records for the materials involved in the transaction. Ensure that the segregation keys are correctly assigned and that they comply with the segregation rules defined in the system.
  Review Segregation Key Configuration: Go to the configuration settings for Dangerous Goods Management and verify that the segregation keys are correctly defined. Ensure that the segregation rules are set up properly to avoid conflicts.
  Update Segregation Keys: If necessary, update the segregation keys for the materials involved to ensure they are compatible. This may involve changing the segregation key for one of the materials or adjusting the segregation rules.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to manage segregation keys and resolve conflicts.
  Testing: After making changes, perform tests to ensure that the error does not reoccur and that the materials can be processed without issues.
  
  Related Information:
  
  Segregation Rules: Understand the segregation rules that apply to dangerous goods, as these rules dictate how different materials can be stored or transported together.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling segregation keys.
  User Exits and Enhancements: If your organization has custom enhancements or user exits related to Dangerous Goods Management, review them to ensure they are not causing conflicts with segregation key processing.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant specializing in Dangerous Goods Management for further assistance.