How To Fix /SEHS/DG_DG660 - Product &1 was exchanged for product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SEHS/DG_DG -

• Message number: 660

• Message text: Product &1 was exchanged for product &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SEHS/DG_DG660 - Product &1 was exchanged for product &2 ?

  The SAP error message /SEHS/DG_DG660 indicates that a product (identified as &1) has been exchanged for another product (identified as &2). This message typically arises in the context of product management, particularly in scenarios involving product substitutions, exchanges, or changes in product configurations.
  Cause:
  
  
  Product Exchange: The error usually occurs when there is an attempt to process a transaction involving a product that has been marked as exchanged or substituted for another product. This could happen in various scenarios, such as:
  
  A customer order where the original product is no longer available and has been replaced by another product.
  Inventory management where a product is being replaced in stock.
  A sales order or delivery where the product has been substituted due to availability issues.
  
  
  
  Configuration Issues: There may be configuration settings in the system that dictate how product exchanges are handled, and if these are not set up correctly, it can lead to this error.
  
  
  Data Integrity Issues: There may be inconsistencies in the master data for the products involved, such as incorrect product status or missing exchange relationships.
  
  
  Solution:
  
  
  Check Product Master Data: Verify the master data for both products involved in the exchange. Ensure that the product being exchanged (&1) is correctly set up to allow for exchanges and that the replacement product (&2) is available and correctly configured.
  
  
  Review Exchange Settings: Check the configuration settings related to product exchanges in your SAP system. This may involve looking at the relevant customizing settings in the SAP IMG (Implementation Guide) to ensure that the exchange process is correctly defined.
  
  
  Update Transactions: If the error occurs during a specific transaction (like sales order creation), review the transaction details to ensure that the correct products are being referenced and that the exchange is valid.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling product exchanges. This may provide insights into any additional steps or considerations that need to be taken.
  
  
  Contact Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance. They may have access to additional tools or logs that can help diagnose the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates or patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing product exchanges, such as MM02 for material master changes or VA01 for sales order creation.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.