How To Fix SECSTORE013 - Entries do not match; enter them again

SAP Error Message - Details

• Message type: E = Error

• Message class: SECSTORE - Secure Storage

• Message number: 013

• Message text: Entries do not match; enter them again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SECSTORE013 - Entries do not match; enter them again ?

  The SAP error message SECSTORE013: Entries do not match; enter them again typically occurs during the process of entering or changing passwords or other sensitive information in the SAP system. This error indicates that the two entries you have made (for example, a new password and its confirmation) do not match.
  Cause:
  
  Mismatched Entries: The most common cause is that the two entries (e.g., new password and confirmation password) do not match. This can happen due to typographical errors or simply entering different values.
  Input Errors: Users may inadvertently include extra spaces or characters when entering the password.
  System Configuration: In some cases, system settings or configurations may lead to unexpected behavior during password changes.
  
  Solution:
  
  Re-enter the Information: Carefully re-enter the new password and ensure that both entries match exactly. Pay attention to:
  
  Case sensitivity (uppercase vs. lowercase)
  Special characters
  Spaces before or after the password
  
  
  Use a Simple Password: If you are having trouble, try using a simpler password temporarily to ensure that the issue is not related to complexity requirements.
  Check for System Messages: Look for any additional error messages or warnings that may provide more context about the issue.
  Clear Cache: If you are using a web interface, try clearing your browser cache or using a different browser.
  Consult Documentation: Refer to SAP documentation or help resources for any specific requirements related to password complexity or format.
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP system administrator or support team for further assistance.
  
  Related Information:
  
  Password Policies: Familiarize yourself with your organization's password policies, as they may dictate specific requirements for password length, complexity, and history.
  SAP Notes: Check SAP Notes for any known issues or patches related to password management in your version of SAP.
  User Training: Ensure that users are trained on how to properly enter passwords and understand the importance of matching entries.
  
  By following these steps, you should be able to resolve the SECSTORE013 error and successfully change or enter your password in the SAP system.