How To Fix SE_PTRM_RFC012 - The exact hotel used in the previous itinerary is not available.

SAP Error Message - Details

• Message type: E = Error

• Message class: SE_PTRM_RFC - Messages for Travel Service Enabling RFC service interface

• Message number: 012

• Message text: The exact hotel used in the previous itinerary is not available.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SE_PTRM_RFC012 - The exact hotel used in the previous itinerary is not available. ?

  The SAP error message SE_PTRM_RFC012, which states "The exact hotel used in the previous itinerary is not available," typically occurs in the context of travel management within SAP systems, particularly when dealing with hotel bookings in the SAP Travel Management module.
  Cause:
  This error usually arises when:
  
  Hotel Unavailability: The specific hotel that was used in a previous itinerary is no longer available for the new booking. This could be due to various reasons such as the hotel being fully booked, closed for renovations, or removed from the system.
  Data Inconsistency: There may be inconsistencies in the data related to the hotel, such as changes in the hotel’s status or availability that have not been updated in the system.
  Configuration Issues: There might be configuration settings in the SAP system that restrict the selection of certain hotels based on specific criteria.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Hotel Availability: Verify if the hotel is indeed unavailable. You can do this by checking the hotel’s status in the SAP system or through the travel management interface.
  Select an Alternative Hotel: If the hotel is unavailable, you will need to select a different hotel for the itinerary. Look for hotels that are available for the desired dates and location.
  Update Itinerary: If you are trying to replicate a previous itinerary, consider updating the itinerary to reflect the new hotel choice.
  Consult with Travel Management: If you are unsure about which hotels are available or if there are specific policies regarding hotel bookings, consult with your organization’s travel management team or the SAP support team.
  Check System Configuration: If you have access, review the configuration settings in the SAP system to ensure that there are no restrictions preventing the selection of available hotels.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  User Guides: Refer to user guides or training materials related to SAP Travel Management for best practices on hotel bookings.
  Support Forums: Consider visiting SAP community forums or support channels where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying these solutions, it may be necessary to escalate the issue to your IT department or SAP support for further investigation.