How To Fix SE789 - Not possible to determine a price for service &

SAP Error Message - Details

• Message type: E = Error

• Message class: SE - Dienstleistungen Stammdaten Leistungsposition

• Message number: 789

• Message text: Not possible to determine a price for service &

What causes this issue?

The system was unable to find any conditions for service &. In
particular, it was unable to determine any price components. This may
be due to the fact that the price was entered manually or the previous
conditions may no longer be valid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can enter a new price.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SE789 - Not possible to determine a price for service & ?

  The SAP error message SE789, which states "Not possible to determine a price for service &," typically occurs in the context of service management or service order processing. This error indicates that the system is unable to find a valid price for the specified service item. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Pricing Conditions: The pricing conditions for the service may not be maintained in the system. This can happen if the service is newly created or if the pricing conditions have been deleted or not set up correctly.
  
  
  Incorrect Service Master Data: The service master data may not be correctly configured. This includes missing or incorrect entries in the service master record.
  
  
  Invalid Pricing Procedure: The pricing procedure assigned to the service may not be valid or may not include the necessary condition types for pricing.
  
  
  Currency Issues: There may be currency conversion issues if the service is being processed in a different currency than what is defined in the pricing conditions.
  
  
  Sales Area Configuration: The sales area configuration may not be set up correctly, which can affect the determination of pricing.
  
  
  Solutions:
  
  
  Check Pricing Conditions: Go to the pricing condition records (transaction code: VK11 or VK12) and ensure that the necessary pricing conditions for the service are maintained. Make sure that the condition records are valid for the relevant sales area and date.
  
  
  Review Service Master Data: Verify the service master data (transaction code: AC03) to ensure that all required fields are filled out correctly and that the service is active.
  
  
  Validate Pricing Procedure: Check the pricing procedure assigned to the service and ensure that it includes the necessary condition types. You can do this in the configuration settings (transaction code: SPRO).
  
  
  Currency Settings: Ensure that the currency settings are correct and that the pricing conditions are valid for the currency being used in the transaction.
  
  
  Sales Area Configuration: Review the sales area configuration to ensure that it is set up correctly and that the service is assigned to the correct sales area.
  
  
  Consult Documentation: If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), AC03 (Display Service Master), and SPRO (Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify pricing conditions and service master data.
  
  By following these steps, you should be able to identify the cause of the SE789 error and implement a solution to resolve it.