How To Fix SD_CFS023 - SAP Credit Management is active

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_CFS - Messages for Customer Fact Sheet

• Message number: 023

• Message text: SAP Credit Management is active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD_CFS023 - SAP Credit Management is active ?

  The SAP error message SD_CFS023 indicates that "SAP Credit Management is active." This error typically arises when there are issues related to credit checks in the Sales and Distribution (SD) module, particularly when the system is configured to use SAP Credit Management.
  Cause:
  The error can occur due to several reasons, including:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, and the system is preventing further sales transactions.
  Credit Management Configuration: There may be issues with the configuration of credit management settings in the system.
  Customer Master Data: The customer master data may not be correctly set up, or the credit management settings for the customer may not be properly defined.
  Credit Control Area Issues: The credit control area assigned to the customer may not be correctly configured or may not match the sales area.
  Integration Issues: There may be integration issues between the SD module and the Credit Management module.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Credit Limit:
  
  Go to the customer master data (transaction code XD03 or VD03) and check the credit limit assigned to the customer.
  If the limit is exceeded, you may need to adjust the credit limit or review the customer's outstanding payments.
  
  
  
  Review Credit Management Configuration:
  
  Check the configuration settings for Credit Management in the SPRO transaction (Customizing).
  Ensure that the credit control area, risk categories, and credit limit settings are correctly defined.
  
  
  
  Verify Customer Master Data:
  
  Ensure that the customer master data is complete and accurate, especially the credit management-related fields.
  Check if the customer is assigned to the correct credit control area.
  
  
  
  Check Credit Control Area Settings:
  
  Ensure that the credit control area is properly configured and that it is assigned to the relevant sales area.
  
  
  
  Review Integration Settings:
  
  If there are integration points with other modules (like Finance), ensure that they are correctly set up and that there are no discrepancies.
  
  
  
  Consult with Credit Management Team:
  
  If you have a dedicated credit management team, consult with them to understand if there are any specific policies or procedures that need to be followed.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (with credit limit)
  OVAK: Configuration for Credit Control Areas
  SPRO: Access to Customizing settings
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on Credit Management and its configuration.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.