How To Fix SCWN307 - Adobe Document Service not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: SCWN - Messages Note installation and management

• Message number: 307

• Message text: Adobe Document Service not installed

What causes this issue?

You have called the Note Display transaction. However, the Adobe
Document Service is not installed on your system.

System Response

The system issues a message.

How to fix this error?

If you do not require an accessible version of the PDF display, you can
ignore this message.
To be able to use an accessible version of the PDF display, install the
Adobe Document Service (included with the SAP NetWeaver shipment).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCWN307 - Adobe Document Service not installed ?

  The SAP error message SCWN307 indicates that the Adobe Document Services (ADS) are not installed or configured correctly in your SAP system. This service is essential for generating PDF documents from SAP applications, particularly for forms and print layouts.
  Cause:
  
  Adobe Document Services Not Installed: The ADS component may not be installed on the SAP application server.
  Configuration Issues: Even if ADS is installed, it may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity issues between the SAP system and the ADS server.
  Service Not Running: The ADS service may not be running on the server.
  
  Solution:
  
  
  Install Adobe Document Services:
  
  If ADS is not installed, you will need to install it. This typically involves downloading the ADS installation package from SAP and following the installation instructions provided in the SAP documentation.
  
  
  
  Check Configuration:
  
  Ensure that the ADS is properly configured in the SAP system. You can check the configuration in transaction code SFP (Form Builder) or SPAD (Spool Administration).
  Verify the settings under System > Services > Adobe Document Services in the SAP GUI.
  
  
  
  Verify Network Connectivity:
  
  Ensure that the SAP application server can communicate with the ADS server. You can test this by pinging the ADS server from the SAP server or checking firewall settings.
  
  
  
  Check ADS Service Status:
  
  Log in to the server where ADS is installed and check if the ADS service is running. You may need to restart the service if it is not running.
  
  
  
  Review Logs:
  
  Check the logs for any errors related to ADS. This can provide more insight into what might be going wrong.
  
  
  
  SAP Notes:
  
  Look for relevant SAP Notes that might address specific issues related to your version of SAP and ADS. You can search for notes in the SAP Support Portal.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for Adobe Document Services for detailed installation and configuration instructions.
  SAP Community: Engage with the SAP Community forums for discussions and solutions related to ADS issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to resolve the SCWN307 error and ensure that Adobe Document Services are properly installed and configured in your SAP environment.