How To Fix SCWN306 - Note description cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: SCWN - Messages Note installation and management

• Message number: 306

• Message text: Note description cannot be displayed

What causes this issue?

You are attempting to display the Note description as a PDF document.
Possible reasons for why the PDF document could not be displayed are as
follows:
Adobe Reader has not been installed on your system.
The system cannot find the path to the Adobe Reader.
The system could not find the PDF document.
Directory SapWorkDir delivered with the SAPGUI does not exist in the
system, or you do no have authorization to access this directory.
However, the system attempts to save the PDF document in this directory.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that the version of Adobe Reader required for the Note display
in the Note Assistant has been installed in your system.
Make sure that directory SAPWorkDir exists in your system and that you
have the correct authorization for accessing it.
If you are still unable to display the Note description, contact SAP
Support (component BC-UPG-NA).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCWN306 - Note description cannot be displayed ?

  The SAP error message SCWN306, which states "Note description cannot be displayed," typically occurs when there is an issue with accessing or displaying the description of a specific SAP Note in the system. This can happen for several reasons, including:
  Causes:
  
  Missing Authorization: The user may not have the necessary authorizations to view the note.
  Note Not Available: The specific SAP Note may not be available in the system or may not have been downloaded.
  Network Issues: There could be connectivity issues preventing the system from accessing the SAP Service Marketplace.
  System Configuration: The system may not be properly configured to access SAP Notes.
  Outdated SAP Kernel: The SAP kernel version may be outdated, leading to compatibility issues with the note retrieval process.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access SAP Notes. This can be done by checking the user's roles and authorizations in the system.
  Download the Note: If the note is not available, you can manually download it from the SAP Support Portal (https://support.sap.com) and implement it in your system.
  Check Network Connectivity: Verify that the system has a stable internet connection and can access the SAP Service Marketplace.
  System Configuration: Ensure that the system is correctly configured to access SAP Notes. This may involve checking settings in transaction SNOTE or related configuration.
  Update SAP Kernel: If the kernel is outdated, consider updating it to the latest version to ensure compatibility with the latest SAP Notes.
  
  Related Information:
  
  Transaction SNOTE: This transaction is used to manage SAP Notes in the system. You can use it to check the status of notes, download new ones, and implement them.
  SAP Support Portal: For more information on specific notes, you can visit the SAP Support Portal and search for the note number directly.
  SAP Community: The SAP Community forums can be a helpful resource for finding solutions to similar issues faced by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.