How To Fix /SCWM/SYS_DOC_MON062 - Cannot perform action 'Reset' for stopped message queue (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SYS_DOC_MON -

• Message number: 062

• Message text: Cannot perform action 'Reset' for stopped message queue (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SYS_DOC_MON062 - Cannot perform action 'Reset' for stopped message queue (&1) ?

  The SAP error message /SCWM/SYS_DOC_MON062 indicates that there is an issue with a stopped message queue in the SAP Extended Warehouse Management (EWM) system. This error typically arises when there is an attempt to reset a message queue that is not in a state that allows for this action.
  Cause:
  
  Message Queue Stopped: The message queue has been stopped due to various reasons, such as system errors, configuration issues, or manual intervention.
  Inconsistent Data: There may be inconsistencies in the data that the message queue is trying to process, leading to its stoppage.
  System Errors: Background jobs or processes that interact with the message queue may have encountered errors, causing the queue to stop.
  Configuration Issues: Incorrect configuration settings in the EWM system can lead to message queues being stopped.
  
  Solution:
  
  Check Queue Status: Use transaction /SCWM/DOCK or /SCWM/MSGQ to check the status of the message queue. Identify why it is stopped.
  Analyze Logs: Review the application logs (transaction SLG1) for any error messages or warnings that could provide insight into why the queue is stopped.
  Restart the Queue: If the issue is resolved, you can attempt to restart the message queue. This can often be done through the same transaction where you checked the status.
  Clear Inconsistent Data: If there are specific messages causing the queue to stop, you may need to clear or correct those messages.
  System Check: Ensure that there are no ongoing system issues or background jobs that could be affecting the message queue.
  Consult Documentation: Refer to SAP Notes or the official SAP documentation for any specific guidance related to the error message.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCWM/DOCK, /SCWM/MSGQ, and SLG1 for monitoring and troubleshooting.
  SAP Notes: Search for SAP Notes related to message queues in EWM for any known issues or patches that may address the problem.
  System Monitoring: Implement regular monitoring of message queues to catch issues early and prevent them from affecting warehouse operations.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the stopped message queue in SAP EWM.