How To Fix /SCWM/SHP_RCV364 - TU still docked to door; deactivation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SHP_RCV -

• Message number: 364

• Message text: TU still docked to door; deactivation not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SHP_RCV364 - TU still docked to door; deactivation not possible ?

  The SAP error message /SCWM/SHP_RCV364 TU still docked to door; deactivation not possible typically occurs in the context of the SAP Extended Warehouse Management (EWM) module. This error indicates that a Transportation Unit (TU) is still docked at a loading/unloading door, and therefore, it cannot be deactivated or removed from the system.
  Cause:
  
  Transportation Unit Status: The TU is still in use or has not completed its unloading/loading process.
  Docking Door Assignment: The TU is assigned to a specific door, and the system prevents deactivation while it is still docked.
  Pending Activities: There may be pending activities related to the TU, such as open tasks or processes that need to be completed before the TU can be deactivated.
  
  Solution:
  
  Check TU Status: Verify the status of the Transportation Unit. Ensure that all loading/unloading activities are completed.
  Complete Pending Tasks: If there are any open tasks associated with the TU, complete them. This may include confirming goods receipt or completing any other related processes.
  Release the Docking Door: If the TU is still docked, you may need to release it from the door. This can typically be done through the EWM interface by navigating to the relevant TU and selecting the option to release or deactivate it.
  Consult Logs: Check system logs or transaction history for any additional information that might indicate why the TU cannot be deactivated.
  User Permissions: Ensure that you have the necessary permissions to perform the deactivation. Sometimes, user roles can restrict certain actions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in EWM, such as /SCWM/DOCK for managing dock doors and /SCWM/TU for managing transportation units.
  Documentation: Refer to SAP Help documentation for EWM for detailed procedures on managing TUs and dock doors.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the error and successfully deactivate the Transportation Unit.