How To Fix /SCWM/GTS_CHECK021 - GTS check: Remote connection failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/GTS_CHECK -

• Message number: 021

• Message text: GTS check: Remote connection failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/GTS_CHECK021 - GTS check: Remote connection failed ?

  The SAP error message /SCWM/GTS_CHECK021 GTS check: Remote connection failed typically occurs in the context of SAP Extended Warehouse Management (EWM) when there is an issue with the connection to the Global Trade Services (GTS) system. This error indicates that the system is unable to establish a remote connection to GTS for performing necessary checks, such as compliance checks or customs-related processes.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP EWM system and the GTS system.
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination for GTS in the SAP system.
  GTS System Down: The GTS system may be down or not accessible due to maintenance or other issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the GTS system.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection between the two systems.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Verify that the network connection between the EWM and GTS systems is active and stable. You can use tools like ping or traceroute to test connectivity.
  
  
  
  Review RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the RFC destination configured for GTS. Ensure that the connection type is correct and that the settings (such as the target host and service) are accurate.
  Test the connection from the RFC destination screen to see if it is successful.
  
  
  
  Check GTS System Status:
  
  Ensure that the GTS system is up and running. If it is down, coordinate with the relevant team to bring it back online.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the GTS system. Check user roles and profiles.
  
  
  
  Firewall and Security Settings:
  
  Check if there are any firewall rules or security settings that might be blocking the connection. Work with your network/security team to ensure that the necessary ports are open.
  
  
  
  Check Logs:
  
  Review the application logs in both the EWM and GTS systems for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to GTS and EWM integration for any specific configurations or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation between EWM and GTS for any specific requirements or configurations that need to be in place.
  Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the /SCWM/GTS_CHECK021 GTS check: Remote connection failed error.