How To Fix /SCWM/GTS021 - Letter of credit number could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/GTS -

• Message number: 021

• Message text: Letter of credit number could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/GTS021 - Letter of credit number could not be determined ?

  The SAP error message /SCWM/GTS021 Letter of credit number could not be determined typically occurs in the context of SAP Global Trade Services (GTS) when the system is unable to find or determine the letter of credit (LoC) number for a specific transaction. This can happen in various scenarios, such as during the creation of a sales order, delivery, or when processing export documents.
  Causes:
  
  Missing Configuration: The letter of credit may not be properly configured in the system. This could include missing master data or settings in the GTS module.
  Incomplete Master Data: The customer or vendor master data may not have the necessary information related to the letter of credit.
  Document Flow Issues: There may be issues in the document flow where the letter of credit is not linked to the relevant sales order or delivery.
  Authorization Issues: The user may not have the necessary authorizations to access the letter of credit information.
  Data Inconsistencies: There could be inconsistencies in the data between the SAP ERP and GTS systems.
  
  Solutions:
  
  Check Configuration: Ensure that the letter of credit configuration is correctly set up in the GTS system. This includes checking the relevant customizing settings.
  Review Master Data: Verify that the customer or vendor master data includes the necessary fields for the letter of credit. Ensure that the LoC number is correctly entered.
  Document Linkage: Check the document flow to ensure that the letter of credit is properly linked to the relevant sales order or delivery. You may need to create or update the linkage.
  User Authorizations: Confirm that the user has the appropriate authorizations to access and view letter of credit information.
  Data Synchronization: If using both SAP ERP and GTS, ensure that data is synchronized correctly between the two systems. This may involve checking for any data transfer issues or inconsistencies.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Refer to the SAP GTS documentation for detailed information on configuring and managing letters of credit.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.