How To Fix /SCWM/DELIVERY623 - Item split not allowed for unplanned returns

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/DELIVERY -

• Message number: 623

• Message text: Item split not allowed for unplanned returns

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/DELIVERY623 - Item split not allowed for unplanned returns ?

  The SAP error message /SCWM/DELIVERY623 indicates that an item split is not allowed for unplanned returns in the SAP Extended Warehouse Management (EWM) module. This error typically occurs when you are trying to process a return delivery that involves splitting items, which is not permitted for unplanned returns.
  Cause:
  
  Unplanned Returns: The error arises because unplanned returns are treated differently than planned returns. In unplanned returns, the system does not allow splitting of items due to the nature of the return process.
  Configuration Settings: The system configuration may not allow item splitting for certain types of deliveries or return processes.
  Item Characteristics: The characteristics of the items being returned may not support splitting, such as batch management or specific handling requirements.
  
  Solution:
  
  Check Return Process: Ensure that you are following the correct process for handling unplanned returns. If splitting is necessary, consider whether the return can be processed as a planned return instead.
  Review Configuration: Check the configuration settings in the EWM system to see if item splitting can be enabled for unplanned returns. This may involve consulting with your SAP EWM administrator or configuration team.
  Use Full Quantities: When processing the return, ensure that you are using the full quantity of the item being returned without attempting to split it into smaller quantities.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling unplanned returns and the restrictions that apply.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling unplanned returns.
  Transaction Codes: Familiarize yourself with relevant transaction codes in EWM that pertain to returns processing, such as /SCWM/PRDI for processing returns.
  User Training: Ensure that users involved in the returns process are trained on the differences between planned and unplanned returns and the implications for item handling.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.