How To Fix SCSM_CEN_CHECK062 - Error when reorganizing the segment table

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_CEN_CHECK - Message Classes for CEN Check

• Message number: 062

• Message text: Error when reorganizing the segment table

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_CEN_CHECK062 - Error when reorganizing the segment table ?

  The SAP error message SCSM_CEN_CHECK062 typically occurs during the process of reorganizing the segment table in the SAP system. This error is related to the SAP Customer Service Management (CSM) module and indicates that there is an issue with the consistency of the segment table data.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistency: There may be inconsistencies in the segment table data that prevent the reorganization process from completing successfully.
  Locked Entries: If there are entries in the segment table that are locked by other processes, it can lead to this error.
  Database Issues: Problems with the underlying database, such as corruption or misconfiguration, can also trigger this error.
  Configuration Issues: Incorrect configuration settings in the SAP system related to the segment table can lead to this error.
  
  Solution:
  To resolve the SCSM_CEN_CHECK062 error, you can follow these steps:
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locked entries in the segment table. If you find any locks, you may need to release them.
  
  
  Consistency Check: Perform a consistency check on the segment table. You can use transaction SCC4 or other relevant tools to check for inconsistencies and correct them.
  
  
  Database Check: If you suspect database issues, run database consistency checks or consult your database administrator to ensure that the database is functioning correctly.
  
  
  Reorganize the Table: If the above steps do not resolve the issue, you may need to manually reorganize the segment table. This can often be done using specific SAP transactions or database commands, depending on your system setup.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  Consult SAP Support: If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the details of the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check for locks), SCC4 (to check client settings), and SE11 (to view table definitions).
  SAP Documentation: Review the official SAP documentation for the CSM module and the segment table to understand its structure and any specific requirements for reorganization.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the SCSM_CEN_CHECK062 error effectively.