How To Fix SCSM_CEN_CHECK055 - Error when determining the agent routes

SCSM_CEN_CHECK055 - Overview

• Message type: E = Error

• Message class: SCSM_CEN_CHECK - Message Classes for CEN Check

• Message number: 055

• Message text: Error when determining the agent routes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_CEN_CHECK055 - Error when determining the agent routes ?

  The SAP error message SCSM_CEN_CHECK055 typically occurs in the context of SAP Solution Manager or SAP Cloud ALM when there is an issue with determining agent routes for notifications or messages. This error can arise due to various reasons, including configuration issues, missing data, or inconsistencies in the system.
  Cause
  
  Missing or Incorrect Configuration: The agent determination configuration may not be set up correctly. This includes missing agents, incorrect assignment of roles, or misconfigured routing rules.
  Inconsistent Data: There may be inconsistencies in the data related to the agents, such as missing user assignments or incorrect organizational structures.
  Authorization Issues: The user trying to perform the action may not have the necessary authorizations to access the agent determination functionality.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution
  
  
  Check Agent Determination Configuration:
  
  Navigate to the agent determination settings in your SAP system.
  Ensure that all necessary agents are correctly configured