How To Fix SCSM_CEN_CHECK055 - Error when determining the agent routes

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_CEN_CHECK - Message Classes for CEN Check

• Message number: 055

• Message text: Error when determining the agent routes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_CEN_CHECK055 - Error when determining the agent routes ?

  The SAP error message SCSM_CEN_CHECK055 typically occurs in the context of SAP Solution Manager or SAP Cloud ALM when there is an issue with determining agent routes for notifications or messages. This error can arise due to various reasons, including configuration issues, missing data, or inconsistencies in the system.
  Cause
  
  Missing or Incorrect Configuration: The agent determination configuration may not be set up correctly. This includes missing agents, incorrect assignment of roles, or misconfigured routing rules.
  Inconsistent Data: There may be inconsistencies in the data related to the agents, such as missing user assignments or incorrect organizational structures.
  Authorization Issues: The user trying to perform the action may not have the necessary authorizations to access the agent determination functionality.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution
  
  
  Check Agent Determination Configuration:
  
  Navigate to the agent determination settings in your SAP system.
  Ensure that all necessary agents are correctly configured and assigned to the relevant roles.
  Verify that the routing rules are correctly defined and active.
  
  
  
  Review Organizational Structure:
  
  Check the organizational structure to ensure that all relevant units and users are correctly defined and linked.
  Make sure that the users assigned to the agents have the correct organizational assignments.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to perform agent determination.
  Check the roles assigned to the user and ensure they include the necessary permissions.
  
  
  
  Check for Inconsistencies:
  
  Run consistency checks in the system to identify any inconsistencies in the data related to agents and routing.
  Correct any inconsistencies found during the checks.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  System Logs and Traces:
  
  Check system logs and traces for more detailed error messages that could provide additional context for the issue.
  Use transaction codes like SLG1 (Application Log) to review logs related to the error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SCC1: Client Copy
  SCC4: Client Maintenance
  SLG1: Application Log
  
  
  Documentation: Review SAP documentation related to agent determination and routing in your specific SAP environment (e.g., SAP Solution Manager or SAP Cloud ALM).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the SCSM_CEN_CHECK055 error in your SAP system.