How To Fix SCSM_CCMS021 - No additional information available

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_CCMS - CCMS Texts for CCMS Check

• Message number: 021

• Message text: No additional information available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_CCMS021 - No additional information available ?

  The SAP error message SCSM_CCMS021, which states "No additional information available," typically indicates that there is an issue with the SAP system's monitoring or performance metrics. This error can arise in various contexts, often related to the SAP CCMS (Computing Center Management System) or other monitoring tools within SAP.
  Possible Causes:
  
  Monitoring Configuration Issues: The monitoring configuration may not be set up correctly, leading to a lack of data being collected or displayed.
  System Performance Issues: The system may be experiencing performance issues, causing monitoring data to be unavailable.
  Authorization Problems: The user may not have the necessary authorizations to view certain monitoring data.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Data Collection Problems: The data collection process for the metrics being monitored may be failing or not running as expected.
  
  Solutions:
  
  
  Check Monitoring Configuration:
  
  Review the configuration settings for the monitoring tools in use (e.g., CCMS).
  Ensure that the relevant metrics and data sources are correctly configured.
  
  
  
  Review System Performance:
  
  Check system logs and performance metrics to identify any performance bottlenecks.
  Use transaction codes like ST22 (dump analysis) or SM21 (system log) to investigate further.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the monitoring data.
  Use transaction SU53 to check for authorization issues.
  
  
  
  Check Technical Infrastructure:
  
  Investigate the database and application server for any issues that may be affecting data collection.
  Ensure that all relevant services are running and that there are no connectivity issues.
  
  
  
  Restart Monitoring Services:
  
  Sometimes, simply restarting the monitoring services or the SAP system can resolve temporary issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (job monitoring), ST03 (workload analysis), and SM50 (process overview) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to CCMS and system monitoring for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the SCSM_CCMS021 error and implement a solution.