How To Fix SCSM_CCMS011 - Agent &1 is not operational

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_CCMS - CCMS Texts for CCMS Check

• Message number: 011

• Message text: Agent &1 is not operational

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_CCMS011 - Agent &1 is not operational ?

  The SAP error message SCSM_CCMS011 Agent &1 is not operational typically indicates that a specific monitoring agent (denoted by &1) is not functioning correctly. This can occur in various SAP environments, particularly in systems using the SAP Solution Manager or other monitoring tools.
  Causes:
  
  Agent Not Running: The monitoring agent may not be started or may have crashed.
  Network Issues: There could be network connectivity problems between the SAP system and the monitoring agent.
  Configuration Issues: The agent may not be properly configured or registered with the SAP system.
  Version Mismatch: There may be a version mismatch between the SAP system and the monitoring agent.
  Resource Limitations: The server hosting the agent may be experiencing resource limitations (CPU, memory, etc.).
  Firewall Restrictions: Firewalls may be blocking the communication between the SAP system and the agent.
  
  Solutions:
  
  
  Check Agent Status: Verify if the agent is running. You can do this by checking the process list on the server where the agent is installed.
  
  If it is not running, start the agent.
  If it has crashed, restart it and check the logs for any errors.
  
  
  
  Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the agent. You can use tools like ping or telnet to test connectivity.
  
  
  Configuration Verification: Check the configuration settings of the agent. Ensure that it is correctly configured to communicate with the SAP system. This includes checking the agent's configuration files and ensuring that the correct parameters are set.
  
  
  Check Logs: Review the logs of the monitoring agent for any error messages or warnings that could provide more insight into the issue.
  
  
  Update Agent: If there is a version mismatch, consider updating the agent to the latest version compatible with your SAP system.
  
  
  Resource Monitoring: Monitor the server resources where the agent is running. If the server is under heavy load, consider optimizing resource usage or upgrading the server.
  
  
  Firewall Settings: Check the firewall settings to ensure that the necessary ports for communication between the SAP system and the agent are open.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific error message for any additional troubleshooting steps or patches.
  Documentation: Refer to the official SAP documentation for the monitoring agent you are using for specific configuration and troubleshooting guidelines.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SCSM_CCMS011 error message. If the problem persists, consider reaching out to SAP support for further assistance.