How To Fix SCRM231 - Lost ITERA connection

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 231

• Message text: Lost ITERA connection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM231 - Lost ITERA connection ?

  The SAP error message SCRM231, which indicates a "Lost ITERA connection," typically occurs in the context of SAP's CRM (Customer Relationship Management) system when there is a disruption in the connection to the ITERA (Integrated Technical and Enterprise Resource Architecture) system. This can happen due to various reasons, including network issues, configuration problems, or system overloads.
  Causes:
  
  Network Issues: Temporary network disruptions or latency can lead to lost connections.
  Configuration Errors: Incorrect settings in the SAP system or the ITERA system can cause connection failures.
  System Overload: High system load or resource constraints can lead to timeouts and lost connections.
  Firewall or Security Settings: Firewalls or security settings may block the connection between SAP and ITERA.
  Service Outages: The ITERA service itself may be down or experiencing issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the ITERA system. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration Settings: Verify that the configuration settings for the connection to ITERA are correct. This includes checking the RFC (Remote Function Call) destination settings in SAP.
  Monitor System Performance: Check the performance of both the SAP and ITERA systems. Look for any resource bottlenecks that may be causing timeouts.
  Firewall and Security Settings: Ensure that the necessary ports are open and that there are no security settings blocking the connection.
  Restart Services: If the ITERA service is down, restarting it may resolve the issue. Similarly, restarting the SAP application server may help.
  Check Logs: Review the application logs in both SAP and ITERA for any error messages or warnings that could provide more context about the connection loss.
  Contact Support: If the issue persists, consider reaching out to SAP support or your IT department for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for both CRM and ITERA for any specific configuration or troubleshooting guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the SCRM231 error effectively.