How To Fix SCRM021 - You are not authorized to approve exceptions

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 021

• Message text: You are not authorized to approve exceptions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM021 - You are not authorized to approve exceptions ?

  The SAP error message SCRM021, which states "You are not authorized to approve exceptions," typically occurs in the context of SAP's Governance, Risk, and Compliance (GRC) module, particularly when dealing with access control and exception management.
  Cause:
  The error indicates that the user attempting to approve an exception does not have the necessary authorization or role assigned to perform that action. This can happen due to several reasons:
  
  Missing Authorization Roles: The user lacks the specific roles or authorizations required to approve exceptions in the system.
  Role Configuration Issues: The roles assigned to the user may not be configured correctly to include the necessary permissions.
  User Profile Issues: The user profile may not be updated or may not reflect the correct roles due to changes in the organization or system.
  
  Solution:
  To resolve the SCRM021 error, you can take the following steps:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include the necessary authorizations for approving exceptions.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects associated with the roles. For exception approval, you may need to look for objects related to GRC and access control.
  Common authorization objects include S_USER_AUTH, S_USER_PRO, and others specific to GRC.
  
  
  
  Role Assignment:
  
  If the user does not have the required roles, assign the appropriate roles that include the necessary authorizations for exception approval.
  If roles need to be created or modified, work with your SAP security team to ensure that the roles are set up correctly.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the approval process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for specific roles and authorizations related to GRC and exception management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP GRC Documentation: Familiarize yourself with the SAP GRC documentation for detailed information on roles and authorizations.
  Transaction Codes: Common transaction codes related to user management and authorization include:
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  SUIM - User Information System
  
  
  Security Audit Logs: Check security audit logs to see if there are any additional details regarding authorization failures.
  
  By following these steps, you should be able to resolve the SCRM021 error and enable the user to approve exceptions as needed.