How To Fix SCRM002 - Internal error during database update

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 002

• Message text: Internal error during database update

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM002 - Internal error during database update ?

  The SAP error message SCRM002, which indicates an "Internal error during database update," typically arises during operations that involve database transactions, such as updates or changes to data in the SAP system. This error can be caused by various factors, including:
  Causes:
  
  Database Lock Issues: If another process is holding a lock on the database table that the transaction is trying to update, it can lead to this error.
  Data Consistency Issues: If there are inconsistencies in the data being processed, such as missing or invalid entries, it can trigger this error.
  System Configuration Issues: Incorrect configuration settings in the SAP system or database can lead to internal errors.
  Database Corruption: Corruption in the database or issues with the database management system can also cause this error.
  Insufficient Authorizations: Lack of proper authorizations for the user performing the operation can lead to failures during database updates.
  Software Bugs: There may be bugs in the SAP application or database drivers that lead to this error.
  
  Solutions:
  
  Check Database Locks: Use transaction codes like SM12 to check for and release any locks that may be causing the issue.
  Review Data Consistency: Validate the data being processed to ensure there are no inconsistencies or missing entries.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Database Health Check: Perform a health check on the database to ensure there are no corruption issues. This may involve running database-specific tools or commands.
  User Authorizations: Verify that the user has the necessary authorizations to perform the operation. Adjust roles and permissions as needed.
  SAP Notes and Patches: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches can resolve known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SM12 (Lock Entries) for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to database management and error handling for additional insights.
  
  By following these steps, you should be able to diagnose and potentially resolve the SCRM002 error in your SAP system.