How To Fix SCPR424 - Internal HTML viewer error

SAP Error Message - Details

• Message type: E = Error

• Message class: SCPR - BC Sets

• Message number: 424

• Message text: Internal HTML viewer error

What causes this issue?

A technical problem has caused an error.

System Response

The system cancels processing.

How to fix this error?

Repeat the action.
If the error recurs, logoff the SAP system, logon again, and repeat the
action. If it still persists, contact your system administration or
SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCPR424 - Internal HTML viewer error ?

  The SAP error message SCPR424, which indicates an "Internal HTML viewer error," typically occurs when there is an issue with the rendering of HTML content within the SAP system. This can happen in various contexts, such as when using the SAP GUI or when accessing web-based applications.
  Causes:
  
  Browser Compatibility: The internal HTML viewer may not be compatible with the browser being used or the version of the SAP GUI.
  Corrupted Cache: Cached data in the browser or SAP GUI may be corrupted, leading to rendering issues.
  Network Issues: Connectivity problems can prevent the HTML content from loading properly.
  Configuration Issues: Incorrect settings in the SAP system or the HTML viewer configuration can lead to errors.
  Missing or Incorrect MIME Types: The server may not be configured to serve certain types of HTML content correctly.
  
  Solutions:
  
  Clear Cache: Clear the cache of your browser or the SAP GUI to remove any corrupted data.
  Check Browser Compatibility: Ensure that you are using a supported browser version for the SAP system. If using SAP GUI, ensure it is updated to the latest version.
  Network Check: Verify your network connection and ensure that there are no issues with firewalls or proxies that might be blocking content.
  Review Configuration: Check the configuration settings for the HTML viewer in the SAP system. Ensure that all necessary settings are correctly configured.
  Update SAP GUI: If you are using an older version of SAP GUI, consider updating to the latest version, as newer versions may have bug fixes and improved compatibility.
  Check MIME Types: Ensure that the server is configured to handle the MIME types for the HTML content being served.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the SCPR424 error. SAP frequently releases notes that address known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide insight into the underlying issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.