How To Fix /SCMTMS/TRQ552 - Service level of FWO or FWQ must be the same as in forwarding agreement

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TRQ -

• Message number: 552

• Message text: Service level of FWO or FWQ must be the same as in forwarding agreement

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TRQ552 - Service level of FWO or FWQ must be the same as in forwarding agreement ?

  The SAP error message /SCMTMS/TRQ552 indicates that there is a mismatch between the service level defined in the Freight Order (FWO) or Freight Quotation (FWQ) and the service level specified in the associated forwarding agreement. This error typically arises in the context of SAP Transportation Management (TM) when trying to create or process a freight order or quotation.
  Cause:
  
  
  Service Level Mismatch: The service level defined in the Freight Order or Freight Quotation does not match the service level defined in the forwarding agreement. This could happen if:
  
  The service level was changed in the forwarding agreement after the Freight Order or Quotation was created.
  The Freight Order or Quotation was created with a different service level than what is specified in the forwarding agreement.
  
  
  
  Data Entry Errors: There may have been a manual entry error when creating the Freight Order or Quotation.
  
  
  Configuration Issues: There could be issues with the configuration of service levels in the system, leading to inconsistencies.
  
  
  Solution:
  
  
  Check Service Levels: 
  
  Review the service level defined in the Freight Order or Quotation.
  Compare it with the service level in the forwarding agreement to identify discrepancies.
  
  
  
  Update the Freight Order or Quotation:
  
  If the service level in the forwarding agreement is correct, update the Freight Order or Quotation to match the service level in the forwarding agreement.
  If the service level in the Freight Order or Quotation is correct, consider updating the forwarding agreement to reflect the correct service level.
  
  
  
  Recreate the Freight Order or Quotation: If the mismatch cannot be resolved easily, consider deleting the Freight Order or Quotation and recreating it with the correct service level.
  
  
  Consult Documentation: Review the relevant SAP documentation or configuration guides to ensure that service levels are set up correctly in the system.
  
  
  Check for Customizations: If your organization has custom developments or enhancements in place, check if they might be affecting the service level assignment.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/FWO for Freight Orders or /SCMTMS/FWQ for Freight Quotations to view and edit the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and edit forwarding agreements and freight documents.
  
  By following these steps, you should be able to resolve the error and ensure that the service levels are consistent across your transportation documents.