How To Fix /SCMTMS/TOR804 - Freight document type &1 not allowed for customer pick-up stage

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 804

• Message text: Freight document type &1 not allowed for customer pick-up stage

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR804 - Freight document type &1 not allowed for customer pick-up stage ?

  The SAP error message /SCMTMS/TOR804 Freight document type &1 not allowed for customer pick-up stage typically occurs in the context of SAP Transportation Management (TM) when there is an issue with the freight document type being used in a customer pick-up scenario. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Freight Document Type Configuration: The freight document type specified in the error message is not configured to be used in the customer pick-up stage. This could be due to settings in the configuration of the transportation management system.
  Stage Definition: The customer pick-up stage may have specific requirements or restrictions regarding which freight document types can be used.
  Master Data Issues: There may be inconsistencies or missing configurations in the master data related to the freight document type or the transportation process.
  
  Solution:
  
  
  Check Freight Document Type Configuration:
  
  Go to the configuration settings in SAP TM and verify the allowed freight document types for the customer pick-up stage.
  Ensure that the freight document type you are trying to use is included in the allowed list for this stage.
  
  
  
  Modify Stage Settings:
  
  If necessary, modify the settings for the customer pick-up stage to include the freight document type you wish to use. This can typically be done in the customizing settings under the transportation management configuration.
  
  
  
  Review Master Data:
  
  Check the master data related to the freight document type and ensure that it is correctly set up. This includes checking the relevant transportation lanes, routes, and any other related configurations.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to transportation management and freight document types to understand the specific requirements and configurations.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the error no longer occurs and that the system behaves as expected during the customer pick-up process.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/TS for transportation scheduling or /SCMTMS/TOR for managing transportation orders to access relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message or the freight document type configuration that may provide additional insights or patches.
  Support: If the issue persists after checking configurations and master data, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the correct freight document types are used in the customer pick-up stage.