How To Fix /SCMTMS/TOR491 - Cannot determine addresses for ERP shipment &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 491

• Message text: Cannot determine addresses for ERP shipment &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR491 - Cannot determine addresses for ERP shipment &1 ?

  The SAP error message /SCMTMS/TOR491 Cannot determine addresses for ERP shipment &1 typically occurs in the context of SAP Transportation Management (TM) when the system is unable to retrieve the necessary address information for a specific ERP shipment. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing Master Data: The addresses for the shipment may not be properly maintained in the master data. This includes missing or incorrect data for the shipper, consignee, or any other relevant parties.
  
  
  Inconsistent Data: There may be inconsistencies in the data between the ERP system and the TM system, such as differences in the customer or vendor master records.
  
  
  Configuration Issues: The configuration settings in SAP TM may not be set up correctly to link the shipment with the corresponding addresses.
  
  
  Transport Order Issues: The transport order associated with the shipment may not have been created correctly, leading to missing address information.
  
  
  Authorization Issues: There may be authorization restrictions preventing the system from accessing the necessary address data.
  
  
  Solutions:
  
  
  Check Master Data: Verify that all relevant master data (customers, vendors, locations) is correctly maintained in both the ERP and TM systems. Ensure that the addresses are complete and accurate.
  
  
  Synchronize Data: If there are discrepancies between the ERP and TM systems, consider running data synchronization processes to ensure consistency.
  
  
  Review Configuration: Check the configuration settings in SAP TM to ensure that the system is set up to retrieve addresses correctly. This may involve reviewing the settings for transportation planning and execution.
  
  
  Inspect Transport Orders: Review the transport orders associated with the shipment to ensure they are created correctly and contain all necessary information.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the address data. This may involve checking user roles and permissions.
  
  
  Debugging: If the issue persists, consider using debugging tools to trace the process and identify where the address determination is failing.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP TM documentation for guidance on address determination and master data management.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By systematically addressing these areas, you should be able to resolve the error message /SCMTMS/TOR491 and ensure that the addresses for ERP shipments are correctly determined.