How To Fix /SCMTMS/TOR478 - Product with product ID &1 (from partner system &2) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 478

• Message text: Product with product ID &1 (from partner system &2) not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR478 - Product with product ID &1 (from partner system &2) not found ?

  The SAP error message /SCMTMS/TOR478 indicates that a product with a specific product ID (represented by &1) from a partner system (represented by &2) could not be found in the SAP system. This error typically occurs in the context of SAP Transportation Management (TM) when there is an attempt to reference a product that has not been properly integrated or does not exist in the system.
  Causes:
  
  Missing Product Master Data: The product ID may not exist in the SAP system. This can happen if the product has not been created or imported into the system.
  Data Synchronization Issues: If the product is supposed to be coming from a partner system, there may be issues with data synchronization or integration between the systems.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Configuration Issues: There may be configuration issues in the integration settings between SAP TM and the partner system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product data.
  
  Solutions:
  
  Check Product Master Data: Verify that the product ID exists in the SAP system. You can do this by checking the product master data in the relevant transaction (e.g., MM03 for material master).
  Data Import/Integration: If the product is supposed to be imported from a partner system, ensure that the integration process is functioning correctly. Check for any errors in the data transfer logs.
  Verify Product ID: Double-check the product ID being used in the transaction to ensure it is correct.
  Review Configuration: Look into the configuration settings for the integration between SAP TM and the partner system to ensure everything is set up correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product data.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), SE11 (Data Dictionary), or SLG1 (Application Log) to investigate further.
  Integration Tools: If you are using middleware (like SAP PI/PO or SAP CPI) for integration, check the logs and settings there.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP TM documentation for details on product master data management and integration with partner systems.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.