How To Fix /SCMTMS/TES_RT020 - Real-time request failed with strategy &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TES_RT -

• Message number: 020

• Message text: Real-time request failed with strategy &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TES_RT020 - Real-time request failed with strategy &1 ?

  The SAP error message /SCMTMS/TES_RT020 Real-time request failed with strategy &1 typically occurs in the context of SAP Transportation Management (TM) when there is an issue with processing a real-time request related to transportation planning or execution. The error message indicates that the system encountered a problem while trying to execute a strategy defined for the transportation process.
  Causes:
  
  Configuration Issues: The strategy defined in the system may not be properly configured or may be missing necessary parameters.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., transportation lanes, shipping points, etc.) that the strategy relies on.
  System Performance: The system may be experiencing performance issues, leading to timeouts or failures in processing the request.
  Authorization Issues: The user executing the request may not have the necessary authorizations to perform the action.
  Custom Code: If there are custom enhancements or modifications in the transportation management process, they may be causing the error.
  
  Solutions:
  
  Check Configuration: Review the configuration of the transportation strategy in the SAP TM system. Ensure that all necessary parameters are set correctly.
  Validate Master Data: Check the relevant master data for completeness and correctness. Ensure that all required data is available and correctly maintained.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or errors in the system logs.
  Review Authorizations: Ensure that the user has the necessary authorizations to execute the transportation request. You can use transaction SU53 to analyze authorization issues.
  Debug Custom Code: If there are custom developments, consider debugging the code to identify any issues that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMTMS/RT for real-time processing and /SCMTMS/TES for transportation execution.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help documentation for Transportation Management to understand the configuration and processes involved.
  
  If the issue persists after checking the above points, it may be beneficial to engage with SAP support or consult with a technical expert who specializes in SAP TM.