How To Fix /SCMTMS/TES_RT004 - Empty Webservice response

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TES_RT -

• Message number: 004

• Message text: Empty Webservice response

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TES_RT004 - Empty Webservice response ?

  The SAP error message /SCMTMS/TES_RT004 Empty Webservice response typically occurs in the context of SAP Transportation Management (TM) when the system is trying to communicate with an external service (like a carrier or a logistics service provider) and receives an empty response. This can happen for various reasons, and understanding the cause is crucial for troubleshooting.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external web service.
  Service Unavailability: The external service might be down or not responding due to maintenance or other issues.
  Incorrect Configuration: The configuration settings for the web service in SAP TM might be incorrect, leading to failed requests.
  Authentication Issues: If the web service requires authentication, issues with credentials or tokens can lead to empty responses.
  Data Issues: The data being sent to the web service might be incomplete or incorrect, causing the service to return no data.
  Timeouts: The request might be timing out due to long processing times on the external service side.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external web service. You can use tools like ping or telnet to test connectivity.
  Verify Service Status: Check if the external service is operational. This may involve contacting the service provider or checking their status page.
  Review Configuration: Go through the configuration settings in SAP TM for the web service. Ensure that the endpoint URL, authentication details, and other parameters are correctly set.
  Check Logs: Look at the application logs in SAP (transaction SLG1) for more detailed error messages that might provide additional context.
  Test with Sample Data: If possible, test the web service with known good data to see if it returns a valid response.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the web service calls.
  Contact Support: If the issue persists, consider reaching out to SAP support or the external service provider for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review the SAP TM documentation for details on configuring and troubleshooting web services.
  Community Forums: Engage with the SAP Community or other forums where similar issues may have been discussed.
  
  By systematically checking these areas, you should be able to identify the root cause of the /SCMTMS/TES_RT004 Empty Webservice response error and implement an appropriate solution.