How To Fix /SCMTMS/OM084 - Error during update handler processing; TOR document update

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/OM -

• Message number: 084

• Message text: Error during update handler processing; TOR document update

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/OM084 - Error during update handler processing; TOR document update ?

  The SAP error message /SCMTMS/OM084 indicates that there was an issue during the update handler processing for a Transportation Order (TOR) document in the SAP Transportation Management (TM) module. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the Transportation Order, such as missing or incorrect entries in the database.
  Custom Code Issues: If there are custom enhancements or modifications in the update handler logic, they might be causing the error.
  Lock Issues: The TOR document might be locked by another process, preventing the update from being completed.
  Configuration Issues: Incorrect configuration settings in the TM module can lead to errors during document processing.
  Transport Layer Issues: Problems with the transport layer or issues in the transport routes can also lead to this error.
  
  Solutions:
  
  
  Check for Data Inconsistencies:
  
  Review the data associated with the Transportation Order for any missing or incorrect entries.
  Use transaction codes like /SCMTMS/TOR to analyze the TOR document and check for any inconsistencies.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements or modifications, review the code to ensure it is functioning correctly and not causing the error.
  Debug the update handler to identify any issues in the custom logic.
  
  
  
  Check for Locks:
  
  Use transaction code SM12 to check for any locks on the TOR document. If a lock is found, determine the process holding the lock and resolve it.
  
  
  
  Configuration Review:
  
  Verify the configuration settings in the TM module to ensure they are set up correctly.
  Check for any recent changes in configuration that might have led to the issue.
  
  
  
  Transport Layer Analysis:
  
  Investigate the transport routes and ensure that they are correctly configured and operational.
  Check for any issues in the transport layer that might be affecting the update process.
  
  
  
  System Logs and Traces:
  
  Review system logs (transaction SLG1) and application logs for any additional error messages or warnings that could provide more context about the issue.
  Use transaction ST22 to check for any dumps that might have occurred during the processing.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or traces you have collected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMTMS/TOR, SM12, SLG1, and ST22 for troubleshooting.
  Documentation: Review SAP documentation related to Transportation Management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the /SCMTMS/OM084 error and implement a suitable solution.