How To Fix /SCMTMS/INV_DISP065 - Credit memo submission failed; carrier invoice ID &1 doesnÆt exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 065

• Message text: Credit memo submission failed; carrier invoice ID &1 doesnÆt exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP065 - Credit memo submission failed; carrier invoice ID &1 doesnÆt exist ?

  The SAP error message /SCMTMS/INV_DISP065 indicates that there is an issue with the submission of a credit memo related to a carrier invoice. Specifically, the error states that the carrier invoice ID does not exist in the system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Non-Existent Invoice ID: The carrier invoice ID referenced in the credit memo submission does not exist in the system. This could be due to a typo or an incorrect reference.
  Data Synchronization Issues: There may be a delay or issue in the synchronization of data between different modules or systems, leading to the invoice not being recognized.
  Incorrect Configuration: The configuration settings for the Transportation Management System (TMS) or the invoicing process may not be set up correctly.
  Authorization Issues: The user attempting to submit the credit memo may not have the necessary authorizations to access the invoice data.
  
  Solutions:
  
  Verify Invoice ID: Check the carrier invoice ID being used in the credit memo submission. Ensure that it is correct and exists in the system.
  Check Invoice Status: Ensure that the invoice is in a status that allows for credit memo submissions. If the invoice is already processed or archived, it may not be available for further actions.
  Data Refresh: If there are data synchronization issues, try refreshing the data or waiting for the system to update. You may also want to check for any background jobs that need to be executed.
  Review Configuration: Check the configuration settings in the TMS to ensure that everything is set up correctly for handling invoices and credit memos.
  User Authorizations: Verify that the user has the necessary permissions to access and submit credit memos related to carrier invoices.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like /SCMTMS/INV_DISP to view invoice details or /SCMTMS/CM for credit memo processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the SAP Help Portal for detailed documentation on the Transportation Management module and invoicing processes.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.