How To Fix /SCMTMS/INV_DISP064 - Credit memo submission failed; memo refers to more than one invoice

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 064

• Message text: Credit memo submission failed; memo refers to more than one invoice

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP064 - Credit memo submission failed; memo refers to more than one invoice ?

  The SAP error message /SCMTMS/INV_DISP064 indicates that there is an issue with the submission of a credit memo because it refers to more than one invoice. This typically occurs in the context of SAP Transportation Management (TM) when trying to process a credit memo that is not aligned with the system's requirements for invoice handling.
  Cause:
  
  Multiple Invoices: The credit memo is referencing multiple invoices, which is not allowed in the current configuration or process flow.
  Configuration Issues: The system may be configured to only allow credit memos that correspond to a single invoice.
  Data Entry Errors: There may have been an error during the data entry process, leading to the credit memo being incorrectly associated with multiple invoices.
  
  Solution:
  
  Review Credit Memo Details: Check the details of the credit memo to ensure that it is only referencing a single invoice. If it is referencing multiple invoices, you will need to create separate credit memos for each invoice.
  Adjust Configuration: If your business process requires the ability to submit credit memos for multiple invoices, you may need to adjust the configuration in SAP to allow this. Consult with your SAP administrator or a consultant to explore this option.
  Correct Data Entry: If the credit memo was incorrectly created, correct the data entry by either modifying the existing credit memo or creating a new one that correctly references a single invoice.
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to credit memo processing in your version of SAP TM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on credit memo processing.
  Transaction Codes: Familiarize yourself with transaction codes related to credit memo processing in SAP, such as VF01 (Create Invoice) and VF02 (Change Invoice).
  User Roles and Authorizations: Ensure that the user attempting to submit the credit memo has the necessary authorizations to perform this action.
  Testing: If changes are made to the configuration, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.