How To Fix /SCMTMS/INV_DISP025 - Dispute on total amount of document approved by tolerance check

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 025

• Message text: Dispute on total amount of document approved by tolerance check

Self-Explanatory Message

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• What is the cause and solution for SAP error message /SCMTMS/INV_DISP025 - Dispute on total amount of document approved by tolerance check ?

  The SAP error message /SCMTMS/INV_DISP025 indicates that there is a dispute regarding the total amount of a document that has been approved by a tolerance check. This typically occurs in the context of SAP Transportation Management (TM) when there is a discrepancy between the expected and actual amounts in a financial document, such as an invoice or a freight settlement document.
  Cause:
  
  Tolerance Limits: The error usually arises when the amount of the document exceeds the predefined tolerance limits set in the system. Tolerance limits are used to determine how much deviation from the expected amount is acceptable.
  Data Entry Errors: There may be errors in data entry, such as incorrect amounts being entered in the invoice or freight document.
  Configuration Issues: The configuration settings for tolerance checks may not be aligned with the business requirements, leading to disputes.
  Changes in Rates: If there have been changes in freight rates or other cost components after the initial approval, this can lead to discrepancies.
  
  Solution:
  
  Review Tolerance Settings: Check the tolerance settings in the system to ensure they are appropriate for your business needs. You may need to adjust the tolerance limits to allow for greater discrepancies if they are common in your transactions.
  Verify Document Amounts: Review the amounts in the disputed document against the expected amounts. Ensure that all entries are correct and that there are no data entry errors.
  Reconcile Differences: If there are legitimate reasons for the discrepancy (e.g., changes in rates), reconcile the differences and adjust the document accordingly.
  Consult with Stakeholders: Engage with relevant stakeholders (e.g., finance, logistics) to understand the cause of the dispute and agree on a resolution.
  Adjust Configuration: If necessary, adjust the configuration settings in SAP to better align with your business processes and tolerance requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on tolerance checks and dispute resolution.
  Documentation: Review SAP documentation related to Transportation Management and invoice processing to understand how tolerance checks are configured and managed.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP TM for further assistance.