How To Fix /SCMTMS/INV_DISP004 - Dispute case created

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 004

• Message text: Dispute case created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP004 - Dispute case created ?

  The SAP error message /SCMTMS/INV_DISP004 indicates that a dispute case has been created in the context of SAP Transportation Management (TM). This message typically arises when there is a discrepancy or issue related to the invoicing or settlement process in transportation management.
  Cause:
  The error message can be triggered by several factors, including but not limited to:
  
  Discrepancies in Invoicing: There may be differences between the expected and actual costs, leading to a dispute.
  Missing or Incorrect Data: Required data for processing the invoice may be missing or incorrect, such as shipment details, costs, or payment terms.
  Contractual Issues: There may be issues related to contracts or agreements that are not being honored, leading to disputes.
  Manual Adjustments: Manual changes to invoices or related documents that do not align with the original agreements can also trigger this message.
  
  Solution:
  To resolve the issue indicated by the error message /SCMTMS/INV_DISP004, you can take the following steps:
  
  
  Review the Dispute Case: Check the details of the dispute case created. This can usually be done in the SAP TM system where you can find the relevant dispute case number and details.
  
  
  Analyze the Discrepancy: Investigate the root cause of the discrepancy. Look for differences in costs, missing data, or any manual adjustments that may have been made.
  
  
  Correct Data: If the issue is due to incorrect or missing data, update the relevant documents (e.g., shipment documents, invoices) to ensure that all information is accurate and complete.
  
  
  Consult Contracts: Review any contracts or agreements related to the transportation services to ensure that all terms are being met.
  
  
  Communicate with Stakeholders: If necessary, communicate with relevant stakeholders (e.g., finance, logistics, suppliers) to resolve any misunderstandings or issues that may have led to the dispute.
  
  
  Reprocess the Invoice: Once the discrepancies are resolved, reprocess the invoice to ensure that it aligns with the corrected data.
  
  
  Documentation: Ensure that all changes and communications are well documented for future reference and to prevent similar issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM that can help you navigate dispute cases, such as /SCMTMS/INV_DISP for managing disputes.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Manuals: Refer to SAP documentation or user manuals for detailed procedures on handling disputes in SAP TM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP TM for further assistance.