How To Fix /SCMTMS/INS023 - User responsible entered; refresh worklist to see the updated user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INS -

• Message number: 023

• Message text: User responsible entered; refresh worklist to see the updated user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INS023 - User responsible entered; refresh worklist to see the updated user ?

  The SAP error message /SCMTMS/INS023 typically occurs in the context of SAP Transportation Management (TM). This message indicates that the user responsible for a particular task or work item has been changed, and the system is prompting you to refresh the worklist to see the updated user information.
  Cause:
  
  User Change: The user responsible for a specific transportation task or work item has been modified. This could happen due to a reassignment of responsibilities or roles within the organization.
  Session State: The worklist you are viewing may not be updated in real-time, leading to discrepancies between the current user responsible and what is displayed in your session.
  
  Solution:
  
  Refresh the Worklist: The primary solution is to refresh the worklist. This can usually be done by clicking the refresh button in the SAP GUI or by navigating away from the worklist and returning to it.
  Check User Assignments: If the issue persists, verify the user assignments in the relevant configuration settings or master data to ensure that the correct users are assigned to the tasks.
  Log Out and Log Back In: If refreshing does not resolve the issue, try logging out of the SAP system and logging back in. This can help reset the session state.
  Consult with IT Support: If the problem continues, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying issues with user assignments or system configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM, such as /SCMTMS/WORKLIST for accessing the worklist.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to view and manage the work items in the transportation management system.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address known issues.
  
  By following these steps, you should be able to resolve the error message and ensure that the worklist reflects the correct user assignments.