How To Fix /SCMTMS/GNT_CUST017 - Enter valid hierarchy levels for &1; &2 above &3 is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GNT_CUST -

• Message number: 017

• Message text: Enter valid hierarchy levels for &1; &2 above &3 is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GNT_CUST017 - Enter valid hierarchy levels for &1; &2 above &3 is not valid ?

  The SAP error message /SCMTMS/GNT_CUST017 typically occurs in the context of SAP Transportation Management (TM) when there is an issue with the hierarchy levels defined for certain objects, such as transportation lanes, locations, or other master data elements. The error message indicates that the hierarchy levels specified for the given objects are not valid according to the system's configuration.
  Cause:
  
  Invalid Hierarchy Levels: The error suggests that the hierarchy levels you are trying to use for the specified objects (indicated by &1, &2, and &3) do not match the expected structure defined in the system.
  Configuration Issues: There may be a misconfiguration in the hierarchy settings or the master data that defines how these levels should relate to one another.
  Data Inconsistencies: There could be inconsistencies in the data entered, such as incorrect or missing entries in the hierarchy.
  
  Solution:
  
  Check Hierarchy Configuration: Review the configuration settings for the hierarchy levels in the SAP TM system. Ensure that the levels you are trying to use are correctly defined and that they match the expected structure.
  Validate Master Data: Ensure that the master data for the objects involved is complete and correctly set up. This includes checking the transportation lanes, locations, and any other relevant entities.
  Adjust Hierarchy Levels: If you find that the hierarchy levels are incorrect, adjust them to ensure they are valid. This may involve changing the levels in the configuration or updating the master data.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the specific hierarchy levels and their relationships.
  Testing: After making changes, test the configuration to ensure that the error no longer occurs and that the system behaves as expected.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/HEIR to manage hierarchy settings or /SCMTMS/LOC for location management.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists after checking the configuration and data, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.