How To Fix /SCMTMS/GATEWAY027 - Active dispute case exists; charge calculation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GATEWAY -

• Message number: 027

• Message text: Active dispute case exists; charge calculation not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GATEWAY027 - Active dispute case exists; charge calculation not possible ?

  The SAP error message /SCMTMS/GATEWAY027 Active dispute case exists; charge calculation not possible typically occurs in the context of SAP Transportation Management (TM) when there is an active dispute case associated with a transportation charge or freight settlement. This error indicates that the system cannot proceed with charge calculations due to the existence of an unresolved dispute.
  Cause:
  
  Active Dispute Case: There is an ongoing dispute related to the transportation charges, which prevents the system from calculating new charges or adjustments.
  Incomplete Resolution: The dispute may not have been fully resolved or closed in the system, leading to restrictions on further processing.
  Configuration Issues: There may be configuration settings in the TM module that are not aligned with the business processes, causing the system to flag disputes incorrectly.
  
  Solution:
  
  
  Review Active Dispute Cases:
  
  Navigate to the dispute management section in SAP TM.
  Check for any active dispute cases related to the transportation charges in question.
  Review the details of the dispute to understand the nature of the issue.
  
  
  
  Resolve the Dispute:
  
  If the dispute is valid, work with the relevant stakeholders to resolve the issue.
  Update the dispute case with any necessary information or documentation.
  Once resolved, ensure that the dispute case is closed in the system.
  
  
  
  Recalculate Charges:
  
  After resolving the dispute, attempt to recalculate the charges again.
  Ensure that all relevant data is updated and that there are no lingering issues.
  
  
  
  Check Configuration:
  
  If disputes are being flagged incorrectly, review the configuration settings in SAP TM.
  Ensure that the dispute management settings align with your business processes and that there are no misconfigurations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on dispute management and charge calculations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM for managing disputes and charge calculations.
  User Roles: Ensure that users involved in dispute resolution have the appropriate roles and authorizations to manage disputes and perform charge calculations.
  Training: Consider providing training for users on how to handle disputes effectively within the SAP TM environment.
  
  By following these steps, you should be able to address the error message and proceed with the necessary charge calculations in SAP TM.