How To Fix /SCMTMS/GATEWAY017 - Document '&1' is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GATEWAY -

• Message number: 017

• Message text: Document '&1' is locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GATEWAY017 - Document '&1' is locked by another user ?

  The SAP error message /SCMTMS/GATEWAY017 Document '&1' is locked by another user typically occurs in the context of SAP Transportation Management System (TMS) when a user attempts to access or modify a document that is currently locked by another user. This locking mechanism is a standard feature in SAP to prevent data inconsistencies that can arise from concurrent modifications.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the document, which prevents other users from making changes until the lock is released.
  Session Timeout: A previous session may not have been properly closed, leaving the document in a locked state.
  System Error: Occasionally, system errors or crashes can leave documents in a locked state without a user actively holding the lock.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the document is still locked.
  Identify the Lock Owner: Use transaction code SM12 to view the list of locks in the system. You can search for the document ID or the user who has locked it. If you have the necessary authorizations, you can identify the user holding the lock.
  Release the Lock: If you determine that the lock is no longer needed (for example, if the user has left the session), you can manually delete the lock entry in SM12. However, this should be done with caution and ideally after consulting with the user or your SAP Basis team.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any background processes are running that might be using the document.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To analyze dumps that might provide insight into system issues.
  
  
  User Training: Ensure that users are trained on how to properly close documents and sessions to avoid leaving locks in place.
  System Configuration: Review system settings related to locking mechanisms and session management to ensure they are configured optimally.
  
  By following these steps, you should be able to resolve the locking issue and regain access to the document in question.