How To Fix /SCMTMS/FAG_MSG653 - Service level does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 653

• Message text: Service level does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG653 - Service level does not exist ?

  The SAP error message /SCMTMS/FAG_MSG653 Service level does not exist typically occurs in the context of SAP Transportation Management (TM) when the system is unable to find a specified service level in the configuration. This can happen during various processes, such as creating a transportation request, planning a shipment, or executing a freight order.
  Cause:
  
  Missing Service Level Configuration: The service level you are trying to use has not been defined in the system.
  Incorrect Service Level Assignment: The service level may be incorrectly assigned in the relevant master data (e.g., in the transportation lane, freight order, etc.).
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  Transport Layer Issues: If the service level is defined in a different transport layer or client, it may not be accessible in the current context.
  
  Solution:
  
  
  Check Service Level Configuration:
  
  Go to the configuration settings in SAP TM and verify if the service level in question is defined.
  Navigate to the relevant customizing path: SPRO -> Logistics Execution -> Transportation -> Basic Transportation Functions -> Service Levels.
  Ensure that the service level is correctly defined and active.
  
  
  
  Verify Master Data:
  
  Check the master data where the service level is being referenced (e.g., transportation lanes, freight orders).
  Ensure that the service level is correctly assigned and that there are no typos or discrepancies.
  
  
  
  Create or Update Service Level:
  
  If the service level does not exist, you may need to create it. Ensure that all necessary attributes (like transit time, priority, etc.) are correctly set.
  If it exists but is inactive or incorrectly configured, update it accordingly.
  
  
  
  Check Transport Layer:
  
  Ensure that the service level is available in the correct transport layer and client. If it was created in a different client, you may need to transport it or create it in the current client.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on service levels and their configuration.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like /SCMTMS/TS for transportation scheduling or /SCMTMS/FREIGHT for freight order management to navigate through the relevant areas.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to view and modify service levels in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP TM for further assistance.